Customer Service: Help / FAQ
General
Buying Tickets
- How do I purchase HOB Member Tickets from store.hob.com?
- How can I improve my odds of getting tickets?
- How can I get better seats?
- Why are tickets sometimes still available through other distribution channels but not at store.hob.com?
- How much do tickets cost?
- Why is there a time limit on the Checkout process?
- Can I place an order by phone?
- What payment methods are accepted at store.hob.com?
- Can I use a gift certificate to buy tickets?
- Why can't I see what seats I have?
- Will my seats be together?
- How do I add tickets to my order?
- Is it safe to use my credit card?
- Can I purchase tickets through HOB Member Ticketing if I live outside of the United States or Canada?
2 For Tu
- What is 2 For TU?
- How do you purchase 2 For TU tickets?
- Can I buy 1 ticket to one show and get a different show of my choice for free?
- If I purchase an odd number of tickets will I get a discount on the odd one?
- Do I need a password to participate?
- Why is an artist I'm looking for not on 2 for TU?
- Can I get a refund if I've purchased full price tickets?
- Can I purchase 2 for TU events at the venue box office?
- How many tickets are available for any particular 2 for TU event?
- Are tickets in all seating tiers available?
Delivery Methods
- How will I receive my tickets?
- Can I leave my tickets at Will Call?
- Can my tickets be mailed to me?
- Where are Will Call tickets picked up?
- Can someone else pick up my tickets?
Registration / Your Account
- How do I Sign In or Create an Account?
- What are the benefits of Membership registration?
- Can I change my billing information?
- What if I forget my password?
- How can I change my password?
- How can I change my email address for my HOB Member account?
- How can I check my order status?
- Can I track the delivery of my order?
- Where do I find my HOB Member password to check availability on Ticketmaster?
- How may I unsubscribe from future email communications from House of Blues?
Policies
Customer Service
- What are the hours of operation for store.hob.com customer service?
- Can HOB Members call someone to discuss their order?
Access
Contact Us
- House of Blues Customer Service Representatives answer electronic mail messages from 9:00am to 6:00pm Pacific Time, Monday through Friday, excluding holidays. Messages are answered in the order received.
